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Frequently Asked Questions

Find answers to the most common questions about 042 Lotto

General Information

What is 042 Lotto?

042 Lotto is a lottery and social intervention scheme product. 042Lotto is regulated by the Enugu State Lotteries and Gaming Commission (ESGC).

Who can play?

You are only permitted to Register and play if you are Eighteen years of age or Above (18+).

Registration & Account Setup

How do I register/Sign up for an account?

Visit our site 042lotto.com, click the 'Join Us' button, and fill in the required details (Please ensure to fill correct phone number and email address, if you have one). Follow the instructions to complete your registration.

Or walk into any of our Retail location and Agents to help you register.

How much do I pay to register?

FREE Registration is completely free. In fact, you get a bonus to play with when you register!

How do I verify my account?

Upon registration, a Verification code will be sent to the phone number you used to register the Lotto account. Input the code in the prompt you receive to get your account successfully verified.

Account Management

How do I change my password?

On the profile page, there is a section for password change. You can enter old password and new one.

What if I forget my password?

Click on the 'Forgot Password' and enter your registered email address, and a new password will be sent to your email address.

Can I update personal details?

Contact our Customer Services for update assistance.

Can I have multiple accounts?

NOT ALLOWED Multiple accounts are not allowed.

How do I update my bank account details?

Click on the menu, select profile, and scroll down to bank details. Click "Edit" and then "Save" when you are done.

Deposits & Withdrawals

What is the minimum deposit?

Minimum deposit to fund your wallet is ₦100.

How do I deposit money into my account?

To deposit money into your account, click on 'deposit' and choose your preferred payment method from Paystack, Monnify, Coral Pay, Flutter Wave, or Cyberpay and any other options available on the platform. Then, follow the procedure provided.

How much can I withdraw at once?

Minimum Withdrawal is ₦1,000.

Would I be charged for withdrawals?

FREE Our lotto platforms do not charge handling fees or withholding Taxes. Withdrawal is FREE.

How do I withdraw my winnings (pay out)?

Click on the menu, select "Payout Request," input the amount, and proceed by sending the request.

What's the minimum and maximum payout (winnings)?

The minimum payout per transaction is ₦1,000, and the maximum is ₦500,000 per day.

Playing Games

How do I play lotto games?

Select your preferred game, click "play now," and scroll down to select the bet type. Choose your numbers and enter the amount.

Tickets & Results

How do I check my tickets?

Login to your account, Go To account and select Tickets.

How do I check my previous transactions?

Login to your account, click "Account" click "Transactions" and select the date you wish to view click on the "transaction id".

Can my ticket expire?

Yes and No.

YES for customers who have physical tickets (lotto tickets expire 4 days after it has been resulted).

NO for Online Players, Playing online eliminates the risk of missing out on a prize as any winnings are automated into your wallet account.

What do I do if I lose my ticket?

042 lotto will not be responsible for lost or stolen lotto tickets. It is strongly advised you keep your tickets properly and away from moisture.

To avoid losing your ticket, you can play online. As your ticket selection is securely stored in your wallet, there is no worry over losing your play slip.

How soon after the draw will results be out?

IMMEDIATE Results are available immediately after the draw.

Claiming Winnings

How do I claim my winnings?

You can claim winnings through any of these ways:

  • Request for Payout on the website
  • Tender ticket at any of Stands or Retail points
  • Tender ticket at any of our offices

Customer Support

How do I contact customer support?

You can contact customer support via:

Still Have Questions?

If you couldn't find the answer you're looking for, feel free to contact our customer support team at info@042lotto.com or call/WhatsApp us at (234) 9118042042. We're here to help 24/7!

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